Service Delivery Charter, Public Relations, and Customer Care
"Providing efficient, responsive, and people-centered services to its stakeholders."
Staff Sensitization on Service Delivery Charter, Public Relations, and Customer Care
The Offices of the Registrar, (Administration and Strategy) and Public Relations held a comprehensive staff training session on the Service Delivery Charter, Public Relations, and Customer Care on March 17, 2026, at the University Conference Hall.
The session was officially opened by the Deputy Vice-Chancellor (Administration, Finance and Strategy), Prof. James Nampushi who urged staff members to develop a deeper understanding of their roles within the University and to perform their duties with dedication, professionalism, and a strong sense of purpose. He highlighted that delivering quality service is essential to the University’s mission and reputation.
The training was led by CHRP Jennifer Koikai (Assistant Registrar(Administration), Mr. Apollo Langat (Senior Administrative Assistant), and Anne Lanoi Keton (Acting Senior Public Relations Officer), each covering key thematic areas. CHRP Koikai provided a detailed overview of the Service Delivery Charter, explaining its purpose, standards, and role in promoting accountability and transparency in service delivery.
Mr. Apollo Langat discussed the requirements and main components of the Charter, guiding staff on compliance and effective implementation.
Anne Lanoi Keton focused on customer care and public relations, emphasizing practical approaches to customer interactions, clear communication, and the importance of building a positive institutional image through professional engagement.
The session was also attended by the Registrar (Administration and Strategy) CHRP S. K Partoip; Deputy Registrar (Human Resource), Mr. David Tiampati; and the Director of Public Relations, Marketing and Linkages Dr. Edward Kateiya, whose presence highlighted the importance of the training in enhancing institutional service standards.
The training aligns with Maasai Mara University’s commitment to excellence in service delivery and reinforces its core values of professionalism, integrity, and customer focus. It also reflects the university’s ongoing efforts to improve staff capacity in providing efficient, responsive, and people-centered services to its stakeholders.
Led by Prof. Christa Grobler, the delegation paid a courtesy call to the Vice-Chancellor, Prof. Peninah Aloo-Obudho, before engaging in discussions and interactive sessions with university staff. Key areas of collaboration explored include faculty exchange, innovation and commercialization, multilateral partnerships, funding opportunities, curriculum development, and joint research initiatives.
The discussions highlighted possible research areas such as tourism, environmental sciences, hydrogen energy, alternative energy sources, nanotechnology, water purification, traditional medicine, technical management, nutrition, and health.
The delegation is also scheduled to visit Egerton University and Rivatex Africa Ltd. to explore further research collaboration opportunities and conduct a benchmarking exercise on agricultural programs.