How can we help?

Ask a Librarian

We're here to assist you! If you're not sure how to start your research or if you're stuck, don't hesitate to ask a Librarian. Our librarians can offer suggestions, tips, resources, and strategies to everyone, or anyone seeking information about our library's collections.

 

Make an enquiry

To help us help you better, please provide clear and concise information about your question. We might limit responses to repeated questions to assist as many people as possible.

You can find more details in our Library Policy. Also, before you ask your question, check our FAQs to see if your answer is already there.

About the Ask a Librarian Service:

Ask a Librarian is a free service provided by our library for those who need help with library and research-related questions. Our knowledgeable reference staff are here to assist you in person, over the phone at our library service desks, and online through email, instant messaging, and texting.

 

Scope: While our primary focus is on serving students, faculty, and staff, we are open to anyone with library-related questions. We specialize in providing information about library resources, collections, facilities, and services. Additionally, we can address queries about library-supported technologies, such as our library online resources. 

 

Feedback: Your feedback is important to us. You can reach us via email  at library@mmarau.ac.ke or visit our facebook page

 

Privacy: We are committed to maintaining confidentiality, as outlined in the library's privacy statement. Rest assured that we will never send unsolicited messages.

 

Acceptable Behavior: We treat all Ask a Librarian service users with respect and courtesy, and we expect the same in return. Unacceptable online behavior will not be tolerated, and it may result in a report to your department, school, Internet service provider, and/or law enforcement agencies. We aim to maintain a safe and respectful online environment for all users.

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